Travel planning made calmer

Contact Roamer

Effective date: May 5, 2026

Contact: vaibhavgareja@gmail.com

Need help with Roamer? We are here to help with account access, trip planning issues, subscriptions, credits, reminders, templates, privacy, and bug reports.

Primary support email: vaibhavgareja@gmail.com

What We Can Help With

Signing in or creating an account
OTP or password reset issues
Apple Sign-In issues
Creating or editing trips
AI itinerary generation
Hotel or restaurant suggestions
Premium templates
Credits and credit history
Subscription or restore purchase questions
Credit top-ups
Notes, expenses, places, and maps
Trip invites and shared trips
Notifications and reminders
Account deletion
Privacy questions
Bug reports and feedback

What To Include

When contacting support, please include:

Roamer account email
Device model
iOS version
App version
Trip name if related
Screenshot or screen recording if helpful
Purchase product name if purchase-related
Short explanation of what happened

Purchases and Refunds

Subscriptions and in-app purchases are processed by Apple App Store. Roamer can help check premium status, restore purchases, and credit sync issues, but refunds and billing cancellations are handled by Apple.

Account Deletion

Users can delete their account directly in the app: Profile > Support > Delete account. If they cannot access the app, they can email vaibhavgareja@gmail.com from their account email with subject "Delete Roamer account".

Response Time

We aim to reply within 2-3 business days.

Emergency Notice

Roamer is not an emergency service. For urgent travel, safety, medical, legal, police, airline, hotel, immigration, or booking emergencies, contact the appropriate local authority, travel provider, hotel, airline, embassy, or emergency service directly.